Terms and conditions for purchasing festival camp tickets on the webside www.b4l.cz
About Terms and conditions
for purchasing tickets on the website www.b4l.cz
1. INTRODUCTORY PROVISIONS
1.1 Seller
1.1.1 The organizer and seller under these terms and conditions and the operator of the website “www.b4l.cz” is Festivalia s.r.o., ID No. 17162581, with its registered office at Revoluční 3810, 738 01 Frýdek-Místek, registered in the Commercial Register at the Regional Court in Ostrava under file no. C 89388, represented by Kamil Rudolf, managing director.
1.1.2 Organizer contact details:
a) mailing address: Festivalia s.r.o., Revoluční 3810, 738 01 Frýdek-Místek, Czech Republic
b) Email address: info@b4l.cz
1.2 Terms and Conditions
1.2.1 These terms and conditions for the sale of tickets to events organized by the Organizer (hereinafter referred to as the “Terms and Conditions”) are an integral part of the Purchase Agreement concluded between the Organizer and the Buyer, and govern the mutual rights and obligations of the contracting parties under the Purchase Agreement.
1.2.2 Unless expressly stated otherwise in the Purchase Agreement or its annexes, or unless the validity of certain provisions of these Terms and Conditions is excluded or otherwise modified by the Purchase Agreement or other express agreement between the Organizer and the Buyer, these Terms and Conditions shall apply to the mutual relations between the contracting parties.
1.2.3 The Organizer is entitled to unilaterally change these Terms and Conditions at any time. However, the rights and obligations arising from already concluded Purchase Agreements are governed by the wording of the Terms and Conditions valid at the time of conclusion of the Purchase Agreement; any subsequent changes to the Terms and Conditions do not affect already concluded Purchase Agreements.
1.3 Option to archive the Terms and Conditions
1.3.1 The Terms and Conditions are available at https://www.b4l.cz.
1.3.2 The Buyer may print or save the Terms and Conditions in electronic form using the relevant functions of their internet browser.
1.3.3 Concluded Purchase Agreements are archived by the Organizer in electronic form and are not publicly accessible.
1.3.4 The Buyer may archive data about their Orders, in particular by archiving the Order acceptance confirmations sent to them by email to the email address provided by the Buyer in the Order.
1.4 Definition and interpretation of terms
1.4.1 Event – a cultural event organized by the Organizer or an entity affiliated with it, tickets to which form the subject of the Purchase Agreement under these Terms and Conditions;
1.4.2 Website – an online system accessible at the domain (URL) https://www.b4l.cz, which enables the conclusion of Purchase Agreements between the Organizer and the Buyer, the subject of which are tickets to Events, through a third-party ticketing platform implemented on the Website;
1.4.3 Buyer – a natural person (individual) or legal entity (corporation) that has concluded a Purchase Agreement; unless expressly stated otherwise in these Terms and Conditions, the Buyer is considered a consumer within the meaning of Section 419 of the Civil Code;
1.4.4 Purchase Agreement – an agreement for the purchase of Tickets for an Event, or for the purchase of accompanying services, concluded in electronic form via the Website between the Organizer and the Buyer;
1.4.5 Civil Code – Act No. 89/2012 Coll., the Civil Code, as amended;
1.4.6 Terms and Conditions – these Terms and Conditions for the purchase of tickets on the website www.b4l.cz, which form an integral part of the Purchase Agreement;
1.4.7 Order – a binding electronic proposal to conclude a Purchase Agreement, which is created by filling in the necessary information in the order form (e.g., quantity, delivery address) and sending it to the Organizer via the Website;
1.4.8 ENIGOO Platform or Platform – an electronic tool for the sale and management of Event Tickets, ensuring the sale of Tickets under Purchase Agreements on behalf of and for the account of the Organizer;
1.4.9 Organizer – Love production s.r.o., ID No. 02763052, with its registered office at Revoluční 3810, 738 01 Frýdek-Místek, specified in Article 1.1.1;
1.4.10 Tickets – tickets to Events organized by the Organizer or entities affiliated with it.
2. SUBJECT OF THE AGREEMENT
2.1 The Organizer offers Tickets on the Website, whereby the display of Tickets on the Website is not considered a legally binding offer within the meaning of Section 1732(2) of the Civil Code. It is only an invitation to the Buyer to send Orders, which are a binding proposal to conclude a Purchase Agreement. Together with the Tickets, the Organizer may also offer additional services on the Website related to participation in Events, such as vouchers for accommodation or parking, or tickets for accompanying events, which can be purchased together with the Ticket. Unless otherwise stated in these Terms and Conditions, the rights and obligations relating to the purchase of Tickets also apply to the same extent to the purchase of additional services and admission to accompanying events.
2.2 The Organizer uses the ENIGOO Platform to accept Orders and issue ordered Tickets to the Buyer. The Platform provides a software tool for the sale and management of Tickets, whereby its operator is not an intermediary for the sale of Tickets between the Organizer and the Buyer and does not transfer ownership of the Tickets to the Buyer. In connection with the purchase of Tickets, the operator of the ENIGOO Platform may send communications to the Buyer, always on behalf of the Organizer.
2.3 The condition for creating an Order is the creation of a LoveID (user account on the website www.b4l.cz). The Buyer must be logged in to their LoveID when creating and sending an order. To create a LoveID, it is necessary to enter the Buyer’s basic identification data, without which it is not possible to create a LoveID. Access to the LoveID interface is possible via the Website or via the Organizer’s application. The processing of personal data held within LoveID is governed by the Privacy Policy, available at and here.
2.4 If interested in purchasing Tickets, the Buyer who is logged into their LoveID is redirected to the ENIGOO Platform page after clicking on the relevant Ticket offer, where they select the number and type of Tickets to be purchased. By selecting Tickets and agreeing to the contractual documents (these Terms and Conditions, Privacy Policy, and others, if applicable), the Order is completed, which is a legally binding offer to the Organizer to conclude a Purchase Agreement.
2.5 Upon acceptance of the Order, the Buyer will be redirected to the payment gateway of the external operator of the selected payment method, through which they will make the payment. Upon receipt of confirmation from the payment gateway operator that the payment has been credited, the ENIGOO Platform will generate a confirmation of receipt of the Order and, on behalf of the Organizer, send it to the Buyer to their email address provided during the Order creation process and display it within the LoveID interface. The Purchase Agreement is concluded upon acceptance of the payment and sending of the Order confirmation. The Organizer is not responsible for the inability to deliver the Order confirmation to the Buyer due to an incorrectly entered or non-existent or non-functional email address. Without acceptance of payment confirmation and without generating and sending the Order confirmation, the Purchase Agreement is not concluded.
2.6 Ordered tickets are provided in no-PDF mode, whereby the Buyer will only receive electronic confirmation of the Ticket purchase after the conclusion of the Purchase Agreement. This confirmation is available in the LoveID interface.
2.7 The Buyer is entitled to purchase Tickets for another person. The Ticket purchase confirmation is transferable to another person, who is required to have their own LoveID. The Ticket purchase confirmation can be sent directly to the recipient’s LoveID, if they already have one, or by email to , on the basis of which they are invited to create a LoveID. By accepting the confirmation in their LoveID, the recipient of the ticket becomes the Buyer within the meaning of these Terms and Conditions. Once the QR code has been generated, the Ticket is non-transferable to another person.
2.8 Confirmation of Ticket purchase does not allow the Buyer direct access to the Event. At the time specified by the Organizer (2–3 weeks before the date of the Event), the Buyer will receive a QR code via their LoveID, relating to the specific confirmation of Ticket purchase. This QR code represents the Ticket, allowing the Buyer direct access to the Event. The QR code is available for presentation at the entrance within the Organizer’s application or within the LoveID web interface.
2.9 If the maximum number of Tickets for a given event or a certain type is exceeded, the Organizer is entitled to cancel individual Orders after the conclusion of the Purchase Agreement and return the entire purchase price paid to the Buyer. Cancellation of an Order takes the form of a unilateral withdrawal from the Purchase Agreement.
2.10 The Organizer is not responsible for any outages of the ENIGOO Platform and for the temporary inability to execute or complete an Order or the temporary unavailability of the LoveID interface.
3. RIGHTS AND OBLIGATIONS UNDER THE CONCLUDED PURCHASE AGREEMENT
3.1 Based on the concluded Purchase Agreement, the Organizer is obliged to provide the Buyer with access to the Event and the possibility of using any additional services purchased together with the Ticket. All information related to participation in the Event is communicated by the Organizer through the corresponding Event website (in the case of the Beats for Love festival, through the website “www.b4l.cz“).
3.2 The Organizer is responsible for the course of the Event, any changes related to the Event, and their communication to the Buyer in accordance with the separate terms and conditions of participation in the relevant Event. The operator of the ENIGOO Platform bears no responsibility for any inconsistency between the Event and its course and the Purchase Agreement and the information provided about the Event by the Organizer.
3.3 By entering the Event venue, each Buyer undertakes to comply with the terms and conditions of participation in the relevant Event and any operating and visitor rules of the Event set by the Organizer. The Buyer shall be informed of the wording of these terms and conditions and rules no later than before entering the Event venue. The Buyer is obliged to independently consider their ability to comply with the requirements set by the Organizer for participation in the Event. The Organizer is not liable for any damage incurred by these persons as a result of ignorance of the given conditions of participation or as a result of their violation.
3.4 By purchasing a Ticket, the Buyer acknowledges that the Organizer reserves the right to change the program, date, or venue of the Event.
3.5 Immediately after purchase, the Buyer is obliged to check whether the Ticket purchase confirmation corresponds to the Order in terms of the identification of the Event, the number of Tickets purchased, the price, the date and venue, and other essential information. The Buyer is obliged to notify the Seller of any discrepancy between the confirmation and the Order immediately upon delivery, but no later than five working days after becoming aware of the discrepancy.
3.6 If the Organizer or operator of the ENIGOO Platform (on behalf of the Organizer) has reasonable suspicion of abuse or violation of legal regulations by the Buyer (including violation of these Terms and Conditions or other applicable terms of the Purchase Agreement), in particular through fraudulent conduct, impersonation, legalization of proceeds from criminal activity, etc., the Organizer is entitled to cancel the already issued Ticket without compensation and deny the Buyer or Ticket holder the opportunity to participate in the Event.
3.7 It is expressly prohibited to provide tickets to other persons other than by sending a confirmation of ticket purchase in accordance with Article 2.7. In particular, it is prohibited to send other persons a QR code authorizing entry to the Event or to provide them with identification chips or wristbands received upon entry to the Event. The Buyer acknowledges that the Organizer is entitled to enforce this prohibition by introducing technical measures, in particular by assigning a photograph of the Buyer to the identification chip or wristband and subsequently evaluating the conformity of the person presenting the chip or wristband with this photograph. By concluding the Purchase Agreement, the Buyer acknowledges that the issuance of an identification chip/wristband is not possible without the simultaneous taking of a photograph of the Buyer’s face for this purpose.
4. WITHDRAWAL FROM THE PURCHASE AGREEMENT
4.1 In accordance with the provisions of Section 1837(j) of the Civil Code, a Buyer who is a consumer does not have the right to withdraw from the Purchase Agreement without giving a reason if it is a contract for the use of free time and the performance under the contract is provided by the Organizer on a specified date.
4.2 The Seller is entitled to withdraw from the Purchase Agreement if the maximum number of tickets is exceeded within the meaning of Article 2.9.
4.3 If the Buyer refuses to have their photograph taken for the purpose specified in Article 3.7 when attending the Event, this means that they have refused entry to the Event venue and cannot be issued with an identification chip/wristband. In such a case, the Organizer’s refusal to issue a chip/wristband does not constitute a breach of the Purchase Agreement and the Buyer is not entitled to withdraw from the Purchase Agreement.
5. LIABILITY FOR DAMAGE AND COMPLAINTS
5.1 The Buyer is not entitled to exchange the Ticket, unless otherwise specified in these Terms and Conditions. In the event of damage, destruction, loss, theft, or other deterioration of the Ticket, the Ticket will not be replaced with a new one, and the Buyer will not be provided with compensation or a refund of the price paid for the Ticket.
5.2 The Seller is not liable for the inability to deliver the Ticket to the Buyer for reasons attributable to the Buyer, in particular due to the provision of an incorrect or non-functional email address or due to the loss of access data to LoveID.
5.3 If the Buyer does not receive confirmation of the purchase of the Ticket by email or within the LoveID interface within 1 day of concluding the Purchase Agreement, or if they discover a discrepancy between the Ticket and the Order within the meaning of Article 3.5, they are obliged to file a complaint directly with the Organizer immediately, but no later than five working days after discovering any of these facts. Following the complaint, the Organizer will evaluate its reason and ensure rectification if the complaint is justified. The Organizer is not obliged to settle a complaint if it was clearly made without reason or after the expiry of the deadline specified in this article.
5.4 In the event that the Organizer changes the venue or date of the Event or cancels the Event entirely, the Buyer will be notified of this fact. Neither the Organizer nor the operator of the ENIGOO Platform shall be liable to the Buyer for the fact that it will not be possible to reach them in time via their contact details, nor for the fact that the Buyer will receive timely notification of the change or cancellation.
5.5 If the Organizer changes the date of the Event, the Buyer has the right to a refund of the admission fee or an exchange of the Ticket for a voucher for another purchase. The Buyer may exercise this right no later than 5 days before the original date of the Event and only if the Ticket is still subject to a valid Purchase Agreement. If the Buyer does not exercise their right within the specified period, they are deemed to be interested in attending the Event on the changed date. In the event that the date of the Event is changed for reasons beyond the Organizer’s control as a result of force majeure (e.g., natural disasters, epidemics, decisions of public authorities), the Ticket remains valid for the changed date and the Buyer is not entitled to a refund or exchange of the Ticket.
5.6 If the Organizer completely cancels the Event, the Buyer is entitled to a refund of the admission fee or a voucher for another purchase. The Buyer may exercise the right to a refund no later than the fifth day following the date of the Event or after the official announcement of the cancellation of the Event, whichever occurs first. If the Buyer does not exercise their right within the specified period, they are only entitled to exchange the Ticket for a voucher for another purchase. In the event of a complete cancellation of the Event for reasons beyond the Organizer’s control as a result of force majeure (e.g., natural disasters, epidemics, decisions of public authorities), the Buyer is only entitled to exchange the Ticket for a voucher for another purchase. The Organizer may determine that in such a case, the Tickets remain valid for the following year’s Event.
5.7 If the Organizer refunds the Buyer the price of the Ticket within the meaning of Articles 5.5 and 5.6, it shall refund the entire price paid, including the price of additional services or accompanying events, to the card or bank account from which the Buyer made the payment of the purchase price (depending on the method of refund allowed by the payment method chosen by the Buyer).
5.8 The buyer has the right to reimbursement of reasonable costs incurred in connection with exercising their rights arising from defective performance. However, if the buyer does not exercise their right to reimbursement within one month after the expiry of the deadline for reporting the defect, the court will not grant them the right arising from defective performance or the right to reimbursement of costs.
6. PRIVACY
6.1 The Organizer processes the personal data of Buyers for the purpose of maintaining their LoveID, processing Orders, providing performance under the Purchase Agreement, and handling complaints from Buyers. Information on the principles of processing the personal data of Buyers, including instructions on their rights as data subjects, is available at and here. In relation to the personal data of Buyers, the Organizer is in the position of a personal data controller pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
6.2 In order to prevent the unauthorized transfer of admission devices between Buyers and unauthorized persons, the Organizer takes photographs of the Buyer upon entry to the Event, which are paired exclusively with the identification of a specific identification chip/wristband, without it being possible to assign them to the data of the specific Buyer to whom the chip/wristband is issued (see Article 3.7). This does not involve any processing of the Buyers’ personal data. The Organizer’s right to take photographs of individuals is governed by Section 88(1) of Act No. 89/2012 Coll., the Civil Code, and Article 5 of the Privacy Policy.
6.3 The operator of the ENIGOO Platform processes the personal data of Buyers for the purpose of ensuring the sale of Tickets and their possible return, whereby it is in the position of a personal data processor within the meaning of Article 7(8) of the GDPR, on the basis of a separate personal data processing agreement concluded with the Organizer. The separate terms and conditions for the processing of personal data and privacy protection of the ENIGOO Platform operator are available here.
6.4 The Organizer uses cookies to ensure the functionality of the website. Through the interface located on the website, the Buyer may consent to the use of cookies other than technical cookies necessary for its proper operation.
7. OPTION OF OUT-OF-COURT DISPUTE RESOLUTION
7.1 In the event of a dispute between the Buyer – consumer and the Organizer arising from the Purchase Agreement, the Buyer is entitled to submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority for the purpose of concluding an agreement with the Organizer, using the contact details available on the website www.coi.cz. The submission of the proposal and subsequent participation in out-of-court dispute resolution is free of charge for the Buyer, with each party bearing any costs incurred in connection with out-of-court dispute resolution separately. The choice of out-of-court dispute resolution is voluntary for the Buyer.
7.2 Out-of-court dispute resolution is governed by Section 20d et seq. of Act No. 634/1992 Coll. on Consumer Protection. A proposal to initiate out-of-court proceedings must contain the requirements specified in Section 20n of the Consumer Protection Act. A proposal for out-of-court dispute resolution may be submitted no later than one year from the date on which the Buyer first asserted the claim that is the subject of the dispute with the Organizer (e.g., from the moment of the first complaint about the goods or from the moment of the request for a refund of the purchase price after valid withdrawal from the contract in the event of the Seller’s delay in returning it).
7.3 Buyers who are residents of another EU member state, Norway, or Iceland are entitled to submit a proposal for out-of-court settlement of their dispute with the Organizer through the European Consumer Center in their country of residence; a list of relevant consumer centers is available on the European Commission’s website at http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm.
8. FINAL PROVISIONS
8.1 If the Buyer is a foreign entity, the legal relationship arising from the Purchase Agreement or any other legal relationship arising in connection with the purchase of Tickets shall be governed by the laws of the Czech Republic, to the maximum extent permitted by consumer protection regulations.
8.2 If any provision of these Terms and Conditions is invalid or ineffective for any reason, this shall not invalidate or render ineffective the other parts of the Terms and Conditions or the Purchase Agreement.
8.3 These Terms and Conditions are effective from September 24, 2025.